We stand behind every product we sell. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund — no hassle, no runaround.
Eligibility
- Items must be unused, in their original condition, and returned in the original packaging.
- Returns must be initiated within 30 days of the delivery date shown in your shipping confirmation.
- Items that show signs of use, damage caused after delivery, or that are missing original packaging may not qualify for a full refund.
How to Start a Return
Getting started is easy. Just reach out to our support team — we’ll take it from there:
- Email us at support@ezslideonkeyrings.com with your order number and reason for the return, or tap the “Email Support” button in the EZ Assistant chat.
- Our team will review your request and send return instructions, usually within 1 business day.
- Ship the item back using the method we provide. Please do not send items back without approval — unapproved returns may not be processed.
Refunds
- Once we receive and inspect the returned item, your refund will be issued to your original payment method within 5–7 business days.
- You’ll receive an email confirmation when the refund is processed.
- Original shipping charges are non-refundable unless the return is the result of our error or a defective product.
Defective or Wrong Items
If you received a defective, damaged, or incorrect item, we’ll make it right at no cost to you. Email us at support@ezslideonkeyrings.com with a photo of the issue and your order number. We’ll arrange a replacement or full refund — your choice.
Return Shipping
Return shipping costs are the customer’s responsibility unless the item is defective or we shipped the wrong product. We recommend using a trackable shipping method, as we cannot guarantee receipt of items sent without tracking.
Questions?
Our team is happy to help. Reach us at support@ezslideonkeyrings.com or use the EZ Assistant chat on any page — tap “Email Support” to send us a message with your full chat transcript attached.