Return & Refund Policy

Last updated: May 27, 2026

We stand behind every product we sell. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund — no hassle, no runaround.

Eligibility

  • Items must be unused, in their original condition, and returned in the original packaging.
  • Returns must be initiated within 30 days of the delivery date shown in your shipping confirmation.
  • Items that show signs of use, damage caused after delivery, or that are missing original packaging may not qualify for a full refund.

How to Start a Return

Getting started is easy. Just reach out to our support team — we’ll take it from there:

  1. Email us at support@ezslideonkeyrings.com with your order number and reason for the return, or tap the “Email Support” button in the EZ Assistant chat.
  2. Our team will review your request and send return instructions, usually within 1 business day.
  3. Ship the item back using the method we provide. Please do not send items back without approval — unapproved returns may not be processed.

Refunds

  • Once we receive and inspect the returned item, your refund will be issued to your original payment method within 5–7 business days.
  • You’ll receive an email confirmation when the refund is processed.
  • Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

Defective or Wrong Items

If you received a defective, damaged, or incorrect item, we’ll make it right at no cost to you. Email us at support@ezslideonkeyrings.com with a photo of the issue and your order number. We’ll arrange a replacement or full refund — your choice.

Return Shipping

Return shipping costs are the customer’s responsibility unless the item is defective or we shipped the wrong product. We recommend using a trackable shipping method, as we cannot guarantee receipt of items sent without tracking.

Questions?

Our team is happy to help. Reach us at support@ezslideonkeyrings.com or use the EZ Assistant chat on any page — tap “Email Support” to send us a message with your full chat transcript attached.